Privacy Policy

Last Updated: 30^th May 2025

Contact Information:
Reading Grab Hire
Fountain House, 2 Queens Walk, Reading RG1 7QF
Email: compliance@readinggrabs.co.uk
Phone: 0118 230 5665

Personal Information Collected:

At Reading Grab Hire, we collect personal information to provide better services to all our users. Types of data collected include:

• Identifying Information: Name, address, telephone number, and email address, which help us in identity verification and contact.
• Financial Information: Payment details, which are used to process payments and fraud prevention.
• Usage Data: Information on how services are accessed and used, which helps in improving service delivery.

Legal Basis for Collection and Processing:

Our processing of your personal data is based on the following legal grounds:

• Consent: We may rely on your explicit consent for the processing of certain personal data. You may withdraw this consent at any time.
• Contractual Necessity: Processing necessary for the performance of a contract with you, such as when you use our services.
• Legal Obligations: Processing necessary to comply with our legal obligations.
• Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided those interests do not override your interests or fundamental rights and freedoms.

Purpose for Personal Information Use:

Your data is used for several essential purposes:

• To Provide Services: Managing transactions, responding to inquiries, and delivering services you request.
• To Communicate: Sending administrative or service-related communications, updates, and promotional offers that might interest you.
• To Improve and Develop New Services: Analysing usage trends and preferences to better understand how our services are used and how they can be improved.
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Consequences of Not Providing Personal Information:

Not providing personal information may limit our ability to provide requested services or respond to your queries. For example, without your contact information, we cannot reply to your support requests.

Sharing of Personal Information:

We may share your information with:

• Service Providers: Third-party companies that provide services like hosting, data analysis, payment processing, information technology, and related infrastructure, customer service, email delivery, and auditing services.
• Legal Obligations: To comply with laws, respond to lawful requests and legal processes, protect our rights and to mitigate legal claims.

Third Parties Information Sharing:

Specific categories of third parties with whom your personal information may be shared include:

• IT Service Providers: Companies that support our website and business systems.
• Marketing and Advertising Partners: Agencies that assist in delivering ads tailored to your interests.

Individual Privacy Rights:

You have the following rights concerning your personal information:

• Access and Receive: To access and receive a copy of the personal information we hold about you.
• Amend: To request correction of the personal information that you believe is inaccurate or incomplete.
• Erase: To ask us to delete or remove personal information in certain circumstances.
• Restrict: To restrict the processing of your personal information, under certain conditions.
• Object: To object to processing of your personal data, under certain conditions.
• Portability: To receive a machine-readable copy of your personal information or have it transferred to another entity.

Data Retention:

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Automated Decision Making and Profiling:

We do not use automated decision-making processes, including profiling, which might create legal effects concerning you or similarly significantly affect you.

International Transfers:

We transfer, store, and process your information in jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We take measures to ensure that data transferred complies with applicable data protection laws and is secured appropriately.

Data Protection Officer:

data@readinggrabs.co.uk

Use of Cookies and Other Tracking Technologies:

We use cookies and similar tracking technologies to track activities on our services and store certain information. You can control the use of cookies at the individual browser level.

Updates to Our Privacy Policy:

We may update this policy periodically. The updated version will be indicated by the “Last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.